TERMS AND PRIVACY
TERMS OF USE
THENUTRITION.STORE makes available on its website www.thenutrition.store certain informative content about its activities.
These terms of use govern solely and exclusively the use of the THENUTRITION.STORE website by the USERS who access it. These terms of use are exposed to the USER on the website www.thenutrition.store on each and every one of the pages and each time a USER enters their data in the existing forms, so that they can read, print, archive, and accept through the internet, the USER not being able to effectively enter their data without this acceptance having occurred.
Access to the THENUTRITION.STORE website implies unreserved acceptance of these terms of use, which the USER claims to understand in their entirety. The USER undertakes not to use the website and the services offered therein to carry out activities contrary to the law and to respect these general conditions at all times.
1. INFORMATION
1.1. THENUTRITION.STORE website has been created, on the one hand, for the purpose of making information about its activities available to third parties and being able to contact THENUTRITION.STORE to request additional information and, on the other hand, making it available to users. the possibility of purchasing the products offered. The request for services or items offered for purchase on the website will be governed by the specific general contracting conditions.
2. CONDITIONS OF ACCESS AND USE
2.1. The use of THENUTRITION.STORE website does not entail mandatory registration for the USER unless this USER wishes to use the database of existing articles at www.thenutrition.store, or use the customer service through chat , where you will need to register by filling out a basic form, this subscription will be governed by the specific general conditions. The terms of access and use of this website are strictly governed by current legislation and by the principle of good faith, with the USER committing to make good use of the website. All acts that violate the law, rights or interests of third parties are prohibited: right to privacy, data protection, intellectual property, etc. THENUTRITION.STORE expressly prohibits the following:
2.1.1. Carry out actions that may cause any type of damage to THENUTRITION.STORE systems or to third parties on or through the website by any means.
2.1.2. Carry out without proper authorization any type of advertising or commercial information directly or covertly, sending mass emails (“spamming”) or sending large messages to block network servers (“mail bombing”).
2.2. THENUTRITION.STORE may interrupt access to its website at any time if it detects use contrary to law, good faith or these general conditions – see fifth clause.
2.3. The registered data will be transferred to a file owned by THENUTRITION.STORE by Organic Law 15/1999 of December 13 on the Protection of Personal Data. THENUTRITION.STORE declares that the technical and organizational data protection measures have been adopted following Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13: December, Protection of Personal Data.
2.3.1. Your data will be incorporated into a protected file for which THENUTRITION.STORE is responsible for managing/allowing access to your customer account and sending you information about our products and services, even by electronic means if you so wish. Users whose data are subject to processing may freely exercise the rights of access, rectification, cancellation, and opposition of their data in the terms specified in Organic Law 15/1999 on the Protection of Personal Data, in accordance with the legally established procedure. These rights may be exercised by sending a duly signed written communication, accompanied by a photocopy of your DNI, by email to the address info@thenutrition.store requesting the modification or deletion of your personal data.
3. CONTENTS
3.1. The content incorporated into this website has been prepared and included by:
3.1.1 THENUTRITION.STORE using internal and external sources in such a way that THENUTRITION.STORE is only responsible for the content prepared internally.
3.1.2. Third parties outside THENUTRITION.STORE, either through direct collaboration on the website or present through hyperlinks or links to other websites or to news from other sites of which THENUTRITION.STORE is not the owner. In no case will THENUTRITION.STORE be responsible for the contents thus introduced and does not guarantee the correct functioning of all these links or hyperlinks. The USER who wishes to establish a hyperlink on their website to the THENUTRITION.STORE website will not make illegal use or use contrary to good faith of the information made available on the aforementioned website.
3.2. THENUTRITION.STORE reserves the right to modify the existing content on its website at any time.
4. RESPONSIBILITY
4.1. THENUTRITION.STORE will in no case be responsible for:
4.1.1. Failures and incidents that may occur in communications, deletion or incomplete transmissions so that it is not guaranteed that the website services are constantly operational.
4.1.2. From the production of any type of damage that USERS or third parties could cause on the website.
4.2. THENUTRITION.STORE reserves the right to suspend access without prior notice at its discretion and on a permanent or temporary basis until effective liability for any damages that may occur is assured. Likewise, THENUTRITION.STORE will collaborate and notify the competent authority of these incidents as soon as it has reliable knowledge that the damages caused constitute any type of illegal activity.
4.3. In the event that any clause of this document is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these conditions. THENUTRITION.STORE may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver thereof unless expressly recognized by THENUTRITION.STORE.
5. ORDER PLACEMENT AGREEMENT
5.1. These terms and conditions, together with your Order confirmation, constitute a CONTRACT between our company and you.
6. FRAUDULENT ORDERS AND/OR REJECTION OF CASH ON DELIVERY
6.1. According to the conditions of use of our website, when a shipment is rejected for personal reasons of the customer, it is the customer’s responsibility to pay for the round-trip shipping costs of the order. If payment of the costs that the rejection has caused to THENUTRITION.STORE is not made, the amount will be claimed through a court, and accredited with the client’s data and the IP address of the computer from which it was made. the request.
6.2. These general conditions are formulated in accordance with the Civil and Commercial Codes, Law 7/1996, of January 15, on the Regulation of Retail Trade, Law 7/1998, of April 13, on General Conditions of Contracting and Law 7/1995, of March 23, on Consumer Credit.
6.3. Each and every order that leaves our facilities is recorded by security cameras in order to avoid possible fraud.
7. SHIPPING CONDITIONS
7.1. Characteristics: Delivery Times will vary depending on products and delivery provinces. Delivery times are indicated in business days (Monday to Friday) and will begin to count from the confirmation of payment in our bank account, Virtual POS or Paypal; or immediately in the case of cash on delivery.
7.2. Conditions: In case of non-compliance with the specified delivery date by more than 14 working days, the buyer may choose to cancel the order and receive the amount paid. Failure to deliver will not be considered such if it has been delayed voluntarily or if the buyer has not been able to be located using the information provided by the buyer.
7.3. Incident in shipping: THENUTRITION.STORE will not be able to send the items if due to errors in the customer’s shipping data; false or questionable shipping or registration information; computer errors; computer processing error; typographical error in the product information sheet; stock error or error in the chosen flavors, could not contact the customer to solve the incident.
7.4. Insurance: Orders travel covered with insurance for 100% of the value of the merchandise. If your shipment is damaged due to transportation, you must indicate the anomalies on the carrier’s delivery note. Claims will not be accepted after 24 hours from receipt of the merchandise. Any claim due to damage in transportation must be directed to THENUTRITION.STORE within the indicated period. Remember to never throw away the packaging of the products until you check that they are in perfect condition and verify that all the products match those you ordered.
7.5. CUSTOMS MANAGEMENT: The Canary Islands, Ceuta, Melilla and other areas that require the management of a customs agent, will entail additional expenses (customs clearance, local taxes, etc.) for which THENUTRITION.STORE is not responsible, always complying with current legislation. If the shipping area is exempt from general taxes, and adapts to local legislation, the website will exclude or add the corresponding amounts, but in no case will the costs of customs clearance and/or taxes corresponding to the area be managed or covered. destination that may arise.
8. RETURNS
8.1. In the event of a warehouse error in promotional products, including discount offers, in no case will the product be sent again, trying to mediate to reach a solution that is most beneficial for both parties.
8.2. COVID STATUS: Following the recommendations of the institutions, orders will not be reissued in a state of alert unless the amount of the order is greater than €100. In this case, for social responsibility reasons, the corresponding amount will be refunded.
9. REFRIGERATED SHIPMENTS:
9.1. Shipments of refrigerated products are made through the companies SEUR or as designated by THENUTRITION.STORE depending on the destination.
9.1.1. The delivery time for refrigerated products will be 48/72 hours.
9.1.2. Orders placed between Wednesday at 8:00 p.m. and Sunday at 8:00 p.m. will be sent on Monday, since the aforementioned transport companies do not distribute cold storage on the weekend and you would lose days. of expiration.
9.1.3. Orders to the Balearic Islands will be sent on Mondays or Tuesdays to guarantee that they are delivered the same week.
9.1.4. The minimum order for refrigerated products is €20.
10. TEXTILE AND SPORTS CLOTHING:
10.1. Under no circumstances will the amount of textile products, sports clothing and accessories be refunded.
10.2. In case of a size error, the customer will be responsible for sending the product to our facilities. Once the correct condition of the product has been verified, a size change or a ticket for the same value will be made to exchange within 30 days.
10.3. Each and every order that leaves our facilities is recorded by security cameras in order to avoid possible fraud.
11. RIGHT OF WITHDRAWAL
11.1. You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the date of delivery of the order.
To exercise the right of withdrawal, you must notify us of your name, full address and contact telephone number or email address and your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email).
11.2. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
11.3. In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
11.4. You must return or deliver the goods to us directly, after contacting info@thenutrition.store, without any undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The period will be considered met if you return the goods before said period has expired. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
12. LEGAL GUARANTEES
12.1. In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user. The seller is responsible for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
12.2. Non-perishable sports equipment products have a 2-year warranty.
13. PAYMENT FORMS
13.1. General conditions of our payment methods:
13.1.1. Payment by debit/credit card: You can pay the total amount of the purchase, paying with a debit or credit card through our secure virtual POS, which guarantees the security and reliability of the payment.
PRIVACY POLICY
14. In adherence to the stipulations of the Organic Law 3/2018, dated December 5, concerning the Protection of Personal Data and Digital Rights Guarantee, THENUTRITION.STORE hereby notifies the User that it serves as the data controller for personal information. This is essential to provide requested services and furnish information about our company that might be of interest.
15. TRANSMISSION AND RECORDING OF PERSONAL DATA
15.1. Submission of personal data is obligatory to establish contact and obtain information regarding the services offered by THENUTRITION.STORE. Failure to provide the required personal data or non-acceptance of this data protection policy implies the incapacity to subscribe, register, or receive information concerning these services.
15.2. In compliance with the Organic Law 3/2018, dated December 5, regarding the Protection of Personal Data and Digital Rights Guarantee, it is disclosed that the personal data obtained through your submission will undergo processing by the Controller THENUTRITION.STORE with CIF: Y7604724H, located at MARINA 300, 08025, BARCELONA.
16. ACCURACY AND VERACITY OF PROVIDED DATA
16.1. The User assumes the responsibility of transmitting information to the Controller THENUTRITION.STORE, thus being solely accountable for the accuracy and correctness of the provided data. In this context, THENUTRITION.STORE is exempt from any responsibility.
16.1.1. Users are obligated to ensure the accuracy, validity, and authenticity of the personal data they provide, committing to keeping them duly updated. The user also commits to supplying comprehensive and accurate information in the registration or subscription form.
16.1.2. THENUTRITION.STORE disclaims responsibility for the accuracy of information not originating from its own creation and identified as coming from an external source. Consequently, THENUTRITION.STORE also disavows any liability for potential damages resulting from the use of such information.
17. WAIVER OF LIABILITY FOR THIRD-PARTY DATA TRANSFER
17.1. THENUTRITION.STORE pledges not to transfer personal data to third parties, barring legal obligations. Nevertheless, in the event of such a transfer, prior notification will be issued, seeking the express consent of the affected party, as per the stipulations of the Organic Law 3/2018, dated December 5, on the Protection of Personal Data and Digital Rights Guarantee.
18. EXERCISE OF INDIVIDUAL RIGHTS
18.1. At any given time, users have the right to:
- Access, rectify, delete, or oppose the processing of their data
- Limit the processing of their data
- Directly oppose data processing
- Exercise the right to data portability
19. CONTACT
19.1. All of the above can be executed through a written request, accompanied by a copy of an official identification document, addressed to THENUTRITION.STORE, at the address: MARINA 300, 08025, BARCELONA. Alternatively, an email can be sent to: info@thenutrition.store.
